Information We Collect
When you register and use the 2100 platform, we collect various types of information to ensure our services run smoothly and to protect the security of every user. The types of information collected include:
Account & Identity Information
- Full name, email address and phone number provided during the account registration process.
- Identity verification (KYC) information such as your national ID or passport number, required to process fund withdrawals.
- Passwords are stored in encrypted form — we never store passwords as plain text.
Device & Browser Information
- IP address, browser type, operating system and device information used to access the platform.
- Access log data including the time, date and pages visited within the platform.
- General location information derived from your IP address, used for fraud detection and compliance purposes.
Payment Information
- Transaction details in MYR (RM), including deposit and withdrawal amounts, chosen payment method and transaction timestamps.
- We do not store credit or debit card details directly — all transactions are processed through certified third-party payment operators.
How We Use Your Information
All information collected by the 2100 platform is used responsibly and solely for legitimate purposes. We do not sell users' personal information to any third party for marketing.
Handles registration, identity verification, secure login, password changes and all other account-related operations.
Detects and prevents unauthorised access, fraud, money laundering and suspicious activity that could harm other users.
Processes deposits and withdrawals in MYR, generates transaction records and ensures the accuracy of all financial operations.
Handles complaints, enquiries and support requests by referencing the relevant user's account history and transaction records.
Cookies & Tracking
The 2100 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small files stored on your device when you visit our platform.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session authentication, form security and language preferences. These cookies cannot be disabled.
- Performance Cookies: Collects data on how users interact with the platform, enabling us to improve design and usability.
- Functional Cookies: Saves user preferences such as display settings and language choice so you don't have to reconfigure them each time you log in.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the overall functionality of the platform.
Data Storage, Security & Sharing
Storage & Security
All 2100 user data is stored on servers protected by industry-standard encryption. We use SSL technology to ensure that all data transmitted between your device and our servers cannot be intercepted by third parties.
Account information is retained for as long as your account remains active and for any period required under applicable Malaysian law. Once an account is closed, the information will be kept for the duration specified by legal requirements before being securely deleted.
Sharing with Third Parties
The 2100 platform does not sell or rent users' personal information to third parties. We may share information only in the following limited circumstances:
- With approved payment operators for processing financial transactions in MYR — these operators are bound by strict confidentiality agreements.
- With the relevant authorities in Malaysia where required by law, court order or a valid official investigation.
- With technical service providers involved in platform operations, subject to binding data protection agreements.
User Rights & How to Contact Us
As a 2100 platform user, you have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Request corrections to information that is inaccurate or out of date.
Request deletion of your data in certain circumstances permitted by law.
To exercise any of the above rights, or if you have any privacy-related questions, please contact the 2100 team by email at: [email protected]
We will respond to your request within seven business days. For general enquiries about using the platform, visit our FAQ we have a detailed guide that can help you quickly.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via the platform, and the effective date at the top of this page will be updated accordingly.